iGEX Estudios Quality Policy

iGEX Estudios, a technology company specialising in energy efficiency and energy management, exists to support its clients in improving their competitiveness and sustainability.

Its core activity covers energy efficiency and energy management, energy audits, measurement and verification of savings, technical studies for energy optimisation, technology solutions applied to energy, and support on projects linked to the Spanish Energy Saving Certificate scheme (CAE).

This Quality Policy sets out our commitment to service excellence, to the satisfaction of our clients and to the responsible management of the impacts arising from our activity.

The Management of iGEX Estudios regards quality as an essential principle of its activity and as the basis for earning the trust of its clients, public authorities, partner organisations and other interested parties. To that end, it undertakes to implement, maintain and continually improve a Quality Management System in accordance with ISO 9001:2015, appropriate to the context of the organisation, to its strategic direction and to the technical nature of the services provided.

iGEX Estudios undertakes to:

• Understand the needs and expectations of its clients, delivering technical services that are rigorous, useful, traceable and directed at a real improvement in energy performance.
• Comply with the applicable legal, regulatory, contractual and normative requirements, in particular those concerning energy audits, energy efficiency, energy management, CAE, confidentiality and information protection.
• Guarantee the technical quality of the work carried out, ensuring the reliability of energy data, measurements, calculation assumptions, baselines, indicators, savings estimates and the reports issued.
• Ensure the competence, training and technical currency of the team, fostering specialisation in energy efficiency, data analysis, measurement and verification of savings, applicable regulations and new technologies.
• Act with independence, objectivity, professional ethics and confidentiality, preserving the integrity of the work and the trust of clients.
• Drive technological innovation applied to energy management, incorporating digital tools, monitoring systems and methodologies that improve the accuracy, efficiency and added value of the services.
• Contribute to sustainability by helping organisations reduce energy consumption, costs, emissions and the impacts associated with the use of energy.
• Continually improve the Quality Management System through the monitoring of indicators, assessment of customer satisfaction, analysis of risks and opportunities, treatment of non-conformities and periodic review of results.

This Quality Policy is the frame of reference for setting and reviewing the quality objectives of iGEX Estudios, including adherence to deadlines, the technical quality of reports, customer satisfaction, the traceability of data and calculations, the improvement of competences and the identification of energy saving opportunities and CAE potential.

The Management of iGEX Estudios reaffirms its commitment to quality, ethics, sustainability and continual improvement, in the conviction that these are the pillars for earning trust, adding value and contributing to the sustainable development of society.

Management undertakes to communicate this policy to all staff and to provide the means necessary for its fulfilment, ensuring that it is understood, applied and maintained at every level of the organisation. It will also be reviewed periodically to ensure its continued suitability.

At iGEX Estudios, quality is a decisive factor in earning trust, staying competitive and creating sustainable value.